Ziggs for hotels

Every department,
one guest experience.

A single guest touches reservations, the front desk, housekeeping, maintenance, the restaurant and sales. Give each department an agent, let requests move between them with the guest's details attached, and let the general manager see what is open.

Discuss your first workflow Meet the team

Every role gets
its own agent.

Each agent knows its part of the job, the sources it may use, and what it is allowed to share.

  • Reservations

    Answers booking questions from every channel and keeps special requests on the booking.

  • Front desk

    Handles arrivals, late check-outs and guest messages during the stay.

  • Housekeeping

    Puts rooms in priority order and logs room status and lost items.

  • Maintenance

    Logs repair requests with room number and photo, and tracks each one to fixed.

  • Food and beverage

    Takes restaurant bookings, room service notes and dietary needs.

  • Sales and events

    Prepares group and event proposals and keeps banquet details current.

  • Guest relations

    Drafts replies to reviews and follows up on complaints.

Work moves between them,
with the context attached.

Each handoff carries what the next person needs. A person approves before anything important goes out.

Wedding block of 40 rooms

  1. Sales and events

    Drafts the proposal and room block.

  2. Reservations

    Holds the rooms.

  3. Food and beverage

    Prices the dinner menu.

  4. General managerapproves

    Approves the group rate.

Early arrival with a nut allergy

  1. Reservations

    Notes the early arrival and the allergy.

  2. Housekeeping

    Prepares the room first.

  3. Food and beverage

    Flags the allergy for the kitchen.

  4. Front desk

    Welcomes the guest and confirms everything.

Broken air conditioner

  1. Front desk

    Logs the complaint and moves the guest.

  2. Maintenance

    Repairs the unit.

  3. Guest relations

    Follows up and replies to the review.

One view of
where everything stands.

The general manager sees every guest request, group booking and repair in one view: which department has it, what is late, and what needs their approval.

Work in progressExample
  • Wedding block of 40 rooms

    Step 4 of 4: General manager

    Needs approval
  • Early arrival with a nut allergy

    Step 2 of 4: Housekeeping

    In progress
  • Broken air conditioner

    All 3 steps finished

    Done

People outside,
on your terms.

Guests, travel agents, event planners and suppliers can reach the right department through one place, and they see only what you choose to share.

Bring us one workflow.

Tell us which roles it passes through and where it gets stuck. We’ll walk through where Ziggs fits.

Request a walkthrough See every industry